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What can I do when the messenger crashes when using Windows 10?

Is the desktop client or the Edge browser crashing in Windows 10?

It could help to switch off the following Windows services:

  • Connected User Experiences and Telemetry
  • Connected Devices Platform Service
  • debugregsvc
  • dmwappushsvc

These services are not necessary for Windows to function properly – they are simply a way for Microsoft to collect data.

Switch off using services.msc

You can switch off the Windows services mentioned above by pressing the Windows button + R.

Next, you can fill in ‘services.msc’ in the small screen which appears. Click OK.

Windows will load an overview of all services. Open the four services mentioned and set the start type to ‘Off’. This way, they will no longer automatically start.

Also click ‘Stop’ if the services have already started during your current session.

Switch off using an Admin command prompt

More advanced Windows users (such as system administrators) might find it easier to switch off services using an Admin command prompt. They can copy-paste the following:

sc stop CDPSvc
sc config CDPSvc start=Disabled
sc stop DiagTrack
sc config DiagTrack start=Disabled
sc stop debugregsvc
sc config debugregsvc start=Disabled
sc stop dmwappushservice
sc config dmwappushservice start=Disabled

Does switching off the four services mentioned not solve your issue? Do not hesitate to contact us so that we can assist you further.

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