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How do I use a fingerprint lock?

In the Alterdesk Android and iOS apps, you can now also set a fingerprint to lock your messenger account. This fingerprint will function as an alternative for a PIN code.

Follow these steps to set your fingerprint on an Android smartphone:

  1. Open the Alterdesk app and log in.
  2. Go to ‘Settings’.
  3. Under ‘General’ you will see the option ‘Use PIN’. Switch it on.
  4. Next you will be asked to set a pin code. Set it and confirm.
  5. After setting your pin code, you can scan your fingerprint – unless you have not yet set one. Scan your fingerprint as usual. You are done!
  6. If you had not yet set your fingerprint, go back to your smartphone settings and choose ‘Lock screen and security’.
  7. Go to ‘Fingerprints’. Choose ‘Add fingerprint’ and place your fingerprint on the scanner in a position that feels natural to you. It may be handy to take into account how you usually hold your phone. Repeat this a few times, slightly adjusting the position of your finger each time.
  8. Done! You have set your fingerprint. You can now activate your fingerprint in the Alterdesk messenger.scan fingerprint android

Follow these steps if you have an iOS smartphone:

  1. Open the Alterdesk app and log in.
  2. Go to ‘Settings’.
  3. Go to ‘Passcode lock’ and switch it on. Next you can also activate your Touch ID, IF you have already set it up for your smartphone. If you had, you are now ready and Alterdesk will use the formerly set Touch ID. If not, continue with step 4.
  4. To set your Touch ID, go back to ‘Settings’.
  5. Choose ‘Touch ID & Passcode’ and enter your passcode.
  6. Choose ‘Add fingerprint’ and place your fingerprint on the scanner in a position that feels natural to you. It may be handy to take into account how you usually hold your phone. When you feel a small vibration, your fingerprint has been scanned. Repeat this a few times, slightly adjusting the position of your finger each time.
  7. Next you will be asked to adjust your grip to scan the sides of your fingertip.
  8. Done! You have set your fingerprint. You can now activate your Touch ID in the Alterdesk messenger.set fingerprint ios alterdesk

From then on, whenever you open the app on your smartphone, you will be asked for your fingerprint. You will also retain the option to unlock the app with your PIN code.

Note: make sure to remember which finger you used to set up your fingerprint and in which position this finger was placed on the sensor. Both the finger and its position must always be the same when unlocking the app.

 

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