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What does my mobile device show when I receive a video call?

When you receive a regular phone call on your mobile device, you are used to seeing a call screen with the option to either take the call or ignore it. Receiving video calls through Alterdesk works a bit differently.

The Alterdesk platform will send you a notification as soon as someone wants to start a video call with you. How your mobile device will display this, largely depends on your own settings / preferences.

Android

When an Android device receives an incoming video call, a notification is shown. The app gives this notification the highest priority in order to ensure that it is seen properly. How this translates to your screen depends on your own settings and those set by the device manufacturer. These are your options:

  • The screen can light up when your phone is in sleep mode (your phone is on but your screen is off).
  • Your phone plays a ringtone.
  • Your device vibrates.
  • The notification is shown extra large when the screen is on (see this page for more information, under the heading “Heads-up notification”).

iOS

When an iOS device receives an incoming video call, the device also shows a notification. This notification is shown according to the settings of the app and those of your device (see this page for more information on your notification settings).

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