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My screen turns green while video calling – how do I fix this?

When you are participating in a video call on a Sony Xperia (with the Mediatek Helio chipset) your screen may turn green.

If this happens to you, try the following solution: go to ‘Settings’ -> ‘Display’ -> ‘Image Enhancements’. Switch off Image Enhancements (in the screenshot below it is still switched on). The problem should now be solved.

 

green screen video call

 

Does this issue occur with a different kind of device and/or does the aforementioned solution not work for you? Do contact us – we’ll look into it further.

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