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What can I do when the desktop client crashes when starting up or installing?

If the desktop client (for Windows or MacOS) crashes when starting it up or installing it, you can fix this by deleting the following folders from your computer:

C:\Users\<username>\AppData\Local\alterdesk
C:\Users\<username>\AppData\Roaming\Alterdesk

Replace <username> met with your own username (without the angle brackets / chevrons).

If you are somehow unable to delete these folders, you can open your task manager (by pressing Ctrl + Alt + Delete) and close all Alterdesk.exe processes. If it still does not work, restart your computer and try again.

If following these steps does not solve your problem, you can always contact us at info@alterdesk.com or by adding our service desk on Alterdesk with the email address servicedesk@alterdesk.com. We will then help you out as soon as we can.

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