Can I import a complete list of company users?
Yes, it is possible to import your co-workers all in one go. When you have admin rights, you can access the...
Company settings
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Can I add employees without a company email address?
Employees without a company email address can also use the Alterdesk messenger. Normally, a company email address is required for... -
We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?
If you are the company admin you can access the company settings. You can do this by going to the menu... -
How do I remove employees?
As an admin, you have two options to remove employees. You can either deactivate them or delete them completely. Deactivating... -
How can I make an Alterdesk theme in our organisation’s colours?
If you want to provide yourself and your co-workers with a messenger in your organisation’s colours, you can set a... -
How do I change our company name?
As a company admin, you can access the company settings by going to the top right menu in the web version and... -
How do I enable Single Sign-on for our entire company?
Single Sign-on can also be set up for the entire company. As a company admin you can access the company settings... -
Can Alterdesk be used in combination with MDM solutions?
MDM (also known as Mobile Device Management) is a way to manage, secure, monitor and support mobile devices (such as... -
What are fallback languages and when do I switch them on?
In the ‘Advanced’ tab of your company settings, you will find the following option: “Use fallback languages in the generated... -
How do I set a disclaimer?
If you wish to provide users who contact you through our messenger with certain information regarding the data that will...